Privacy Policy

1) Who we are

NexaShares (“we”, “our”, “us”) provides investment products and related services. This policy applies to our websites, apps, and customer support channels.

2) Data we collect

• Account data: name, contact details, password, KYC information.
• Financial data: deposits, withdrawals, balances, and transaction history.
• Usage data: device/browser, log data, pages viewed, cookies.
• Support data: messages you send to us via chat or email.

3) How we use your data

• Provide and improve our products and services.
• Verify identity (KYC), prevent fraud, and meet compliance obligations.
• Process deposits and withdrawals, and keep accurate records.
• Communicate service updates and respond to support requests.
• Personalize the dashboard and analyze service performance.

4) Legal bases

We process data under one or more of the following: contract necessity, legitimate interests, legal obligations, and—in limited cases—your consent.

5) Cookies & analytics

We use cookies and similar technologies for authentication, security, and performance. You can manage cookies in your browser settings. Some features may not work without them.

6) Sharing & transfers

• Service providers (e.g., KYC, cloud hosting, analytics) under strict agreements.
• Regulators or law enforcement when legally required.
• Business transfers (e.g., merger or acquisition) with appropriate safeguards.

7) Security

We apply administrative, technical, and physical controls, including encryption, access controls, and 2‑factor authentication support.

8) Data retention

We retain data for as long as needed for the purposes above and to meet legal, tax, and compliance requirements. Retention periods vary by record type and jurisdiction.

9) Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, or to object or request portability. To exercise rights, email support@nexashares.com.

10) Children

Our services are not intended for children under the age of majority. We do not knowingly collect data from minors.

11) International transfers

Your data may be processed in countries outside your own. Where required, we use appropriate safeguards.

12) Third‑party tools

We use third‑party tools (e.g., chat support). Those providers may receive limited data necessary to operate the service.

13) Changes to this policy

We may update this policy. We’ll post the updated date here and, when appropriate, notify you via email or dashboard alerts.

14) Contact

Questions or requests: support@nexashares.com.